This Privacy Policy describes how the owner (Quan F. Zhang) of the website openjuben.com (referred to collectively as "OpenJuBen," "we," "our," or "us") collect, use, process and share personal information. This Privacy Policy applies to individuals (referred to as "you") who visit or use our website located at openjuben.com (the "Website") and all other products or services provided by us as described on the Website (referred to collectively as the "Platform"). By accessing, visiting, or using the Platform, you acknowledge and consent to the policies and practices outlined in this Privacy Policy. We kindly ask that you review this policy carefully. If you find any of the policies or practices unacceptable, please do not visit, access, or use the Platform. Additionally, please note that your use of our Platform is also subject to the OpenJuBen Terms of Use.
At OpenJuBen, we highly value your privacy. Whether you are a new user or have been with us for a while, we encourage you to take the time to familiarize yourself with our policies and practices. We are committed to upholding the highest standards for data protection and privacy on a global scale. Our compliance includes adherence to the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and the General Data Protection Regulation (GDPR).
Feel free to print and retain a copy of this Privacy Policy for your reference. Please note that we reserve the right to modify any of our policies and practices at any time. However, rest assured that you can always find the most recent version of this Privacy Policy on this page. By continuing to visit, access, or use the Platform after any changes to this Privacy Policy, you indicate your acceptance of such changes. We recommend periodically reviewing this Privacy Policy to stay informed. If you do not agree to be bound by this Privacy Policy, you should not visit, access or use the Platform.
"Personal information" refers to data that can identify, relate to, describe, be used to contact, or reasonably be linked directly or indirectly to you. In the context of this Privacy Policy, there is no significant distinction between the terms "personal information" and "personal data." The personal information we collect about you may include the following:
a) Account Profile: When you create an account, we may collect your first name, last name, email address, phone number, username, and password. Additionally, you have the option to provide further details on your account profile, such as your profile picture, photos, postal address, location data, personal bio, personal website, WeChat username, and any social media usernames or profiles.
b) Device Information: We automatically gather information about your device, including hardware details, operating system, browser, and similar data.
c) Location Information: We utilize analytics systems providers to automatically collect information that helps determine your location. This may include your IP address, domain name, and any external page that referred you to our platform.
d) Server Log Information: When you use the Platform, certain information is automatically generated and collected, then stored in our server logs. This information may encompass device-specific details, location information, system activity, and both internal and external data associated with the OpenJuBen pages you visit.
e) Communications: Any communications you send to us, such as customer support inquiries, messages, or communications with stores through our Platform, as well as any other requests made through our Platform, are collected and stored.
f) Reviews and Content: This category includes any reviews, photos, an alias you choose to use when submitting reviews, and other information you provide through our Platform.
g) Reservation Information: We collect information related to your event reservations, including current and past details. This includes updated or additional contact information (such as email address, postal address, phone number, WeChat usernames, or other social media usernames/profiles), event preferences, favorite stores or events, special requests for stores or events, as well as store or event activity, such as frequency, store types, event types, and cancellations.
h) Your Preferences: We gather your preferences, which may include survey responses, marketing preferences, and other related information.
i) Other Information: This category encompasses any additional information you may provide about yourself or others through our Platform or grant us access to via third-party platforms.
We only collect information on a voluntary basis, and accessing our Website does not require the provision of any personal information. You have the option to choose not to provide some or any of the personal information described above. However, it is important to note that certain features of our Platform rely on the collection of specific personal information in order to function. If you opt not to provide the necessary personal information for a particular feature, you may be unable to use that feature on our Platform.
OpenJuBen may utilize common practices, such as placing small data files known as cookies, flash cookies, pixel tags, or other tracking tools ("Cookies"), on the computer or devices you use to access the Platform. Cookies are small pieces of information that are automatically stored on your web browser and can be retrieved by us. The information collected through these technologies may include, but is not limited to, unique visitor identification and usage preference information. We employ these technologies to assist in user recognition, gather information about your Platform usage for the purpose of customizing our services and content to better suit your needs. By using the Platform, you acknowledge and agree that we may collect and/or transmit any collected data to third-party service providers, such as analytics providers, who may also employ the aforementioned technologies. Please be aware that blocking or deleting cookies may result in the loss of access to some or all features on our Platform.
We may use your personal information for the following purposes (“Purposes”):
a) Providing you with the services, products, and functionality available through our Platform. This includes fulfilling your requests, such as making or managing reservations, reviewing stores, products, or events, joining events, and notifying individuals you have added to or wish to inform about your event reservations through the Platform.
b) Authenticating your account credentials and verifying your identity as necessary to facilitate your login to the Platform and ensure the security of your account.
c) Communicating with you regarding your account or your use of our Platform, products, and/or functionality. This involves responding to your comments and questions, following up on inquiries, and providing customer service or support.
d) Sending you information related to our products and services available on the Platform. This may include reservation confirmations, reminders, updates, technical notices, security alerts, as well as support and administrative messages.
e) Sending you marketing communications, including information about services or products offered by us, our group companies, or our business partners that we believe you would be interested in. These communications will be in line with applicable laws and regulations.
f) Operating and improving our Platform, as well as developing new products and services. This includes utilizing analytics to gain insights into how you use our Platform, aiding in the development of products, websites, applications, and services, and enhancing the overall user experience.
g) Displaying your event reservation details, made through our Platform, on both your booking page and the relevant store's booking page. This feature enables stores to efficiently manage and update your reservations.
h) Providing services, products, and information to stores, including store groups and store affiliates.
i) Customizing your experience with our Platform, such as making inferences or combining collected information to suggest stores or events that may be of interest to you, or tailoring our Platform based on your preferences or restrictions.
j) Protecting against, investigating, and deterring fraudulent, unauthorized, or illegal activity.
k) Complying with our policies, procedures, and legal obligations. This includes responding to law enforcement or government authority requests, addressing litigation-related matters, and exercising rights or obligations as conferred by law.
l) As otherwise consented to by you and as required or permitted by applicable law. If you give your consent to any further use of personal information, you can withdraw that consent at any time by contacting us using the details set out below.
a) We share your information with stores and their affiliates to provide services such as facilitating online reservations and sharing relevant reservation or event activity, history, preferences, requests, restrictions, and other information with the store. This sharing may also extend to the store's own marketing or advertising purposes.
b) If you provide a review of your store or event reservation, you authorize us to publish it on all our Platform under the username you provided. Additionally, your review may be aggregated with other reviews and shared with stores.
c) If you send a message or communication to a store through our Platform, you authorize us to share your message or communication with the respective store. Furthermore, the store is authorized to respond to you through our Platform.
d) We may disclose your personal information to law enforcement and governmental entities when required by law or in good faith belief that such action is necessary to comply with applicable laws. This may include responding to court orders, subpoenas, warrants, or cooperating with law enforcement and governmental agencies. In the event of a potential or completed reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of our business, we may also disclose personal information to third parties.
e) We rely on third-party service providers to perform various services on our behalf, such as identity verification, fraud detection, technical support, payment processing, hosting, and data storage or processing. Your personal information may be transferred to these service providers solely for the purpose of fulfilling their functions, and they are not permitted to share or use the information for any other purpose. When disclosing your personal information to third parties, we take reasonable measures to ensure compliance with the rules set forth in this Privacy Policy. We require these third parties to implement appropriate technical and organizational measures to protect your personal information.
f) We share aggregate statistical data with the aim of improving our Platform. Additionally, we may share aggregate or de-identified information with third parties at our discretion.
g) We also share your information as directed or requested by you, or with your consent.
We prioritize the security of your personal information and have implemented physical, organizational, and technological measures to safeguard it from loss, theft, unauthorized access, disclosure, copying, use, or modification. Our security measures include encrypting the OpenJuBen website with SSL, regularly reviewing information collection, storage, and processing practices, and granting access to your information on a need-to-know basis to our staff members.
Additionally, all Platform data and your information are securely stored in a protected location by our trusted third-party web hosting company, Akamai's cloud computing services (Linode). Access to this data is restricted to authorized personnel only. For detailed information about Linode's server security, please refer to their website at https://www.linode.com/legal-security/.
Despite the aforementioned measures, it is important to note that no method of information transmission or information storage can guarantee 100% security or be completely free of errors. We acknowledge this limitation and encourage you to exercise caution when disclosing personal information online. We recommend utilizing available tools such as Internet firewalls, secure email services, and similar technologies to enhance your online protection. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.
We will retain, use, or disclose your personal information only for the duration necessary to fulfill the purposes for which it was collected, and as permitted or required by applicable laws.
Under certain circumstances and in accordance with the PIPEDA, GDPR or other applicable data protection laws, you have the following rights regarding your personal information:
a) Access: You have the right to inquire whether we are processing your personal information and, if so, request access to that information. This allows you to obtain a copy of the personal information we hold about you, along with certain additional details.
b) Correction: You have the right to request the correction of any incomplete or inaccurate personal information we hold about you.
c) Erasure: In certain circumstances, you can request the deletion or removal of your personal information. However, there may be exceptions where we are legally required to retain the information or where it is necessary for legal claims.
d) Restriction: You have the right to request the temporary suspension of processing your personal information, for example, to verify its accuracy or the reasons behind its processing.
e) Transfer: You can request the transfer of certain personal information to another party, where technically feasible.
f) Objection: You have the right to object to the processing of your personal information based on legitimate interests (including those of a third party) or for direct marketing purposes. However, there may be circumstances in which we are entitled to continue processing the information.
g) Automated Decisions: You can contest automated decisions that have legal or significant effects on you and request that these decisions be reconsidered.
h) Consent: Where we are using your personal information on the basis of your consent, and where applicable under local law, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.
Subject to applicable laws and regulations, we may occasionally send you direct marketing materials to promote services, products, facilities, or activities, based on information collected from you. If you no longer wish to receive such marketing communications, you can opt-out by clicking the "unsubscribe" link located at the bottom of the emails you receive from us. Alternatively, you may contact us directly using the contact information provided in the "Contact Us" section below to request an opt-out. We will make reasonable efforts to process your opt-out request promptly, but kindly allow us sufficient time to complete the necessary steps. We will not share your information with third parties for direct marketing or unrelated purposes without your written consent.
Please note that if you choose to opt-out of receiving marketing-related communications, we may still need to send you communications related to your use of our products or services, or other important matters as required by applicable laws and regulations.
Your personal information may be stored and processed in any country, province, or state (referred to as "Country") where we have facilities or engage third-party service providers. As a result, your personal information may be transferred to Countries outside your Country of residence, which may have different data protection regulations compared to your Country. While your information is located outside your Country, it remains subject to the laws of the Country in which it is stored and may be disclosed to governments, courts, law enforcement agencies, or regulatory bodies in accordance with the laws of that Country. However, our handling of your personal information will always be governed by this Privacy Policy, and where applicable, we will adhere to the requirements of PIPEDA and/or GDPR to ensure adequate protection for the transfer of personal information.
This Privacy Policy specifically applies to the OpenJuBen Website and Platform. Please note that it does not cover any websites, products, or services provided by third parties. We cannot assume responsibility for the privacy practices employed by these third parties, and we strongly recommend reviewing their respective privacy policies before utilizing their websites or engaging with their products or services.
The Platform is not intended for children, and we do not knowingly collect personal information from children without obtaining parental consent. If we become aware that personal information has been collected on the Platform from individuals who are underage and without verified parental consent, we will take appropriate measures to delete such information. If you are a parent or guardian and discover that your underage child has provided personal information, please contact us using the information provided in the "Contact Us" section. You can request the deletion of your child's personal information from our systems.
For any inquiries, concerns, or comments regarding this Privacy Policy or your personal information, to submit an access or correction request, exercise your applicable rights, file a complaint, or obtain information about our policies and practices concerning service providers outside Canada, please contact us at openjuben@gmail.com. Our team will be able to assist you and address any privacy-related matters you may have.
This Privacy Policy was last updated July 12, 2023.
